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Run the classic Outlook advanced diagnostic troubleshooter if you've tried all of the preceding steps and Outlook is still crashing or hanging. This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a support engineer can review them. Some software or apps, such as antivirus or anti-malware, may conflict with Outlook 365, leading to crashes.
Is Microsoft having a problem with Outlook?
Or, if the problem is itself due to oversized PST getting corrupt, you need to recover PST data as soon as possible. After that, Outlook will check for and install any available updates. Once Password reset help for Microsoft 365 the Outlook update process is complete, reopen the Outlook application.
Way 3: Establish a New MS Outlook Account Profile
Windows will search for the latest driver and install it, if available. Take a look at your update history for the second KB mentioned. I just restored my PC to before the patches and then turned off updates with WUB. Avoid the hassle of manually entering each email address. Priyanka Kumari is a technical content writer in the fields of Email Migration, Data Recovery, Cloud Migration, and File Management. She is dedicated to simplifying complex technology terminologies for all users.
After rebuilding the OST file, it is crucial to check for any missing items in your mailbox. If you find any, you can recover them from the backup OST file using Stellar Converter for OST. This powerful OST to PST converter tool can extract all the data from the backup OST file.
Possible Solutions to Resolve Microsoft Outlook Keeps Crashing
Somebody somewhere else figured out that disabling Weather on the Calendar in the Calendar options also stopped this crash.Restarted and its fixed itself so presumably an auto update fix has been applied now.So, to solve this problem, let's go over the various approaches.After the restart, try opening Outlook again to see if the Outlook keeps shutting down issue is resolved.Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.To find which add-in is causing the issue, enable each add-in and observe Outlook.In most cases, the issue is caused by incompatible or faulty add-ins.
If not, you can try reinstalling Office 365 or repairing it. The Outlook PST file is a centralized storage location for your digital files. When it becomes corrupted or damaged, you risk losing data in Outlook.
Fix 2: Disable The Add-ins
If you receive a prompt indicating that the FORMS2 folder already exists, replace the old FORMS2 folder with the new one. Check if the problems causing ‘my Outlook keeps shutting down’ persist. If Outlook does not crash, this indicates that one or more Add-ins are to blame for the Outlook 365 crash. If this does not resolve the Outlook 365 crash issue, proceed to the next solution.
Step 1: Investigate possible issues caused by add-ins
If you are experiencing the Outlook 365 keeps crashing or stops responding issue on Windows 10 and 11, you can follow the methods mentioned above to resolve the issue. If the OST file is inconsistent or damaged, you can recreate the file after taking its backup. If any items are missing from the newly created file, then you can restore the mail items from the backup OST file with the help of Stellar Converter for OST. It is a reliable OST to PST converter software that can extract mailbox items from orphaned or inaccessible OST files and save them in PST. Several Outlook users have reported experiencing an issue where Outlook 365 crashes, freezes, or stops responding when they try to open the application or send an email. This issue may occur due to various hardware or software-related issues.
One of the best methods to fix it is to use Wondershare's Repairit for Email tool. Let us know how it will assist you in repairing your files. To sum up, the blog elaborated on all the major reasons for Microsoft Outlook keeps crashing problem. Furthermore, we learned six manual solutions to fix this issue.
However, some might be incompatible with your Outlook version and thus, cause conflicts leading to crashes. Therefore, you can try disabling unnecessary add-ins to stabilize Outlook and its workflow. For that, we first need to find out which is the faulty add-in by running Outlook in Safe mode.
So, for a worry-free and risk-free conversion, using the professional tool is the optimum choice. If the mailbox is full, it may lead to Outlook 365 freezing or crashing as it can't store new information in the Outlook data file. In such a case, you can increase the OST file size limit or free up space by removing old mail items and clearing the Trash or Deleted Items folder.
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