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| - | Content | + | Find out more about admin roles for the Microsoft 365 admin center. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. For the most current support phone number in your country/ |
| - | (Image: [[https:// | + | If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them. This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvement |
| - | We can help you find a solution or connect you to technical support. This restores missing or corrupted Office components that affect search indexing. If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. Download the tool from Microsoft and run the Outlook diagnostic to auto-detect server and account issues. | ||
| - | ⃣ Reset Browser Cookies & Cache | + | To troubleshoot Mac activation issues, see the " |
| - | If your admin enabled Modern Authentication (MFA), try disabling it temporarily via Azure Active Directory → Properties. Alternatively, | ||
| - | Microsoft 365 Apps Crashing After Update — Step-by-Step Repair Guide | + | Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). Make sure that you have entered the correct Office 365 username and password. This library of articles provides guidance to troubleshoot and fix errors that you may experience when using Microsoft |
| - | If all else fails, uninstall Microsoft 365 completely, remove remaining registry traces using the Office Uninstall Support Tool, and reinstall it fresh.Go to Settings → Windows Update and install all pending updates.Start with basic network checks, enable Cached Exchange Mode, and repair your data files if needed.Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.For persistent problems, rebuild your Outlook profile or use FixTechGuide’s free diagnostic tools to automate detection of authentication and IMAP errors in seconds.The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal.In this guide, you’ll learn how to fix Office 365 search not working after update using step-by-step methods verified to restore indexing and search functionality. | ||
| - | For iPhone users, reinstalling Outlook or updating | + | Cultivate your ability |
| - | 📲 Fix Office 365 Login Issues | + | Protect your most important files, like your passport, driver’s license, or insurance information with OneDrive Personal Vault. Microsoft Create has professionally designed, fully customizable templates to help you get things done. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. See the table below for the type of support you can get depending |
| - | If all else fails, uninstall Microsoft 365 completely, remove remaining registry traces | + | Assistance for billing and subscription management issues is available online fast fix for Outlook loading error or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed |
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| - | Step 2 – Update | + | One such issue is when you are stuck on loading your Outlook |
| - | (Image: [[https:// | + | 21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according to severity levels. 21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. |
| - | Go to Settings → Windows Update and install all pending updates. Then open any Office app → File → Account → Update Options → Update Now to ensure both are synchronized. Go [[https:// | ||
| - | (Image: [[https:// | + | Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. Installing |
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| - | Outlook and Office 365 sync issues | + | |
