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If the file is not present here, you can manually upload it from the source device to OneDrive to make it appear on other devices. The first step is to ensure you are signing in with the correct account. If you receive a message “We couldn’t find any Office products”, you are very likely signing in with the wrong account.
Troubleshooter didn't help? Select from below:
You should ask Fix outlook stuck on loading profile him to provide you with credentials that will enable you to sign in. In this article I will walk you through some of the most common Office 365 issues, and how you can fix them. Issues can also arise from incorrect account permissions, which can affect access to various Office 365 features. Set your business up for success with a trusted provider for management tools and systems like Office 365.
Upgrade or update issues
For a comparison of plans, see compare small business plans or compare enterprise plans. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. To troubleshoot Mac activation issues, see the “Activation” tab on What to try if you can't install or activate Office for Mac. If there's no link, let us know what error you got and where you were in the install process when you received it.
Upgrade or switch Office 365 plans
Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. Then try to activate the installed Office 365 suite again on your computer.
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You're a student or teacher and don't see an option to install Office
If your account is locked but you have not defined your recovery email address, try to fill out the Microsoft account recovery form. Last but certainly not least on our list is issues with Microsoft Outlook. Most of the business world lives and breathes by email so the inability to send or receive email messages can stop your day in its tracks. There are many possible causes to this issue; we will review the most common and how to resolve them. If using a mobile device such as a cell phone or tablet, close out of the application completely. This will refresh the library and if the file is on OneDrive it should now appear.
You can't set up email on your mobile device
From Outlook desynchronisation to problems with OneDrive connection. The tool can help you detect issues by running tests for many features. This tool is a standalone application, you can install on your computer. It runs multiple tests in terms of configuring and solving any potential problem.
We'll use that information to help investigate your issue further.If you have an Office 365 plan, to keep it active, you have to sign in at least once every 30 days.To add to the dock, drag the app icon from the Launchpad or the Applications folder.It indicates that you have reached the storage limit specified by your subscription plan.Try signing in with all of your personal email addresses in case you purchased Office with a different email address in your past life.
Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems.
How to troubleshoot Office 365 issues?
You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business. To remove licenses from users, see Remove licenses from users in Office 365 for business. Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts).
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Office 365 issues: #3 – Sync Problems in Office apps
For download and installation issues on a Mac, see What to try if you can't install Office for Mac. Use the Microsoft 365 activation troubleshooter to resolve Microsoft 365 subscription activation issues. Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios.
You can also temporarily turn off your firewall settings or antivirus software. If it looks like the program has been installed but you can’t open it, go to Programs and Features in the control panel. You’ll see the “Uninstall or change a program” window where you have to access the list of applications, find the Office 365 program, and initiate online repair. Microsoft Office 365 is one of the essential programs that ensure productivity and collaboration across teams in an organization.
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