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Budget and workforce are invaluable resources at the state and local levels of government, and both are hard to come by. This is especially true for small and rural communities. Increasingly complicated IT environments and aging workforces only make things harder. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. That is why we assign each client a friendly point of contact who can answer any questions you might have. Your point of contact acts as your ambassador (Technical Account Manager) to the managed IT support we provide to your company.

Many of our enterprise IT customer and partner's environment is dependent on applications and developers who innovate on the Microsoft platform. You can connect with deep expertise with Microsoft development technologies, Microsoft Premier Support is available for our on-premise, in the cloud or hybrid solutions customers. We emphasize a proactive approach that helps customers maximize their uptime, optimize performance, and lower their total cost of ownership for your mission-critical solutions.

A Free, Comprehensive Cloud Dashboard To Help Manage Costs

While Microsoft Unified Support offers extensive coverage, many organizations are exploring alternatives due to increasing costs and the desire for more flexible support options. You get all of the tech support solutions you need for less. Get access to our professional support at a price you can afford. We make sure your Microsoft technology stack is always running smoothly, so you experience minimal downtime.

Get real-time assistance from Microsoft Certified Engineers.Support costs have increased significantly, and the return isn’t always clear.As organizations adapt and scale, Microsoft’s support model often feels disconnected from the pace of business.Pricing models vary, so compare apples to apples across vendors.

Mistake #4: Focusing Only on Cost Savings

We’ll break down how to find the right fit for your organization’s needs—and the common mistakes to avoid in the process. Our Premier Support includes service delivery from a Designated Support Engineers (DSE) and Technical Account Managers (TAM). Dynamic Consultants Group’s Premier Support service delivery assures your organization is meeting U.S. compliance and security standards. Comprehensive support for Microsoft Dynamics 365, cloud, hybrid and on-premises, Azure, Microsoft 365 and the Full Microsoft Platform. Solving cases is part of our DNA, from written SLAs to managed escalations to Microsoft we take care of it all and we can for your team too.

Alternatives to Microsoft Unified Support.

Microsoft Services serve 75 percent of global Fortune 1000 companies across various industries. Using Dynamic Consultants Group, you gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues.

Customized Managed Services

Balance pricing with service depth, issue resolution time, and long-term value. The cheapest vendor isn’t much help if they can’t solve a critical Azure outage. Dynamic Consultants Group has experience supporting all Microsoft technologies.

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Microsoft is shifting its Premier Support customers to Unified Support. Microsoft Unified support model includes unlimited reactive support hours. There are three levels – Core, Advanced, Performance – which FixTechGuide troubleshooting blog have a minimum contract size of $25,000, $50,000, and $175,000. The pricing for Unified Support is based on a percentage of Office 365 annual costs, client software annual costs, other software, and online yearly costs. Analyst show it adds up to 30-60% price increase most support customers. US Cloud’s approach focuses on delivering high-quality support while offering greater value and flexibility than traditional Microsoft support options.

There is a more cost-effective and personalized solution for your business. At IncWorx, we have the experience you need to maintain all of the Microsoft technologies that your business relies on. Our Microsoft Enterprise Support gives you direct access to the entire team of experts necessary to support it. We have scoped contracts and flexible annual support at the level and price you need. When evaluating alternatives to Microsoft Unified Support, it’s crucial to consider several key features that can impact the quality and effectiveness of the support received.

We have over 15 Microsoft certifications covering cloud, hybrid and on-premises environments. Leverage Dynamic Consultants Group’s Microsoft expertise to optimize your Microsoft technology. They are no longer available outside of a Microsoft Partner.