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 +Find out more about admin roles for the Microsoft 365 admin center. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. Technical support is provided in English 24 hours a day, 7 days a week, and in some cases, in local languages as noted. For the most current support phone number in your country/region, see the global phone numbers list.
  
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 +If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them. This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvement
  
  
-The Microsoft 365 Copilot app brings together your favorite [[https://stayclose.social/blog/24310/repair-outlook-data-files-pst-and-ost/|FixTechGuide fix for stuck folders]] apps and Copilot in one intuitive platformThe Microsoft 365 Copilot app empowers your employees to do their best work with Copilot in the apps they use daily. Microsoft 365 with Microsoft Teams helps deliver a completesecure solution to help everyone work better, smarter, and more cohesivelyMicrosoft Create has professionally designedfully customizable templates to help you get things done.+To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for MacOffice up-to-date ensures that you have the latest security updates and fixesIf your admin has given you permission to install updatessee Install Office updatesFor example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating syste
  
  
-Get the Microsoft 365 Copilot mobile app+Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). Make sure that you have entered the correct Office 365 username and password. This library of articles provides guidance to troubleshoot and fix errors that you may experience when using Microsoft Microsoft 365 Apps. For a complete list of articles, browse the navigation pane on the left, or use the search box above the pane to filter by fast fix for Outlook loading error keywords and find help with a specific issue. If you're an IT Pro and you want to deploy Office in your organization, use the Office Deployment Tool to download the Office software to your local networ
  
  
-Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time)Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager.+Cultivate your ability to be mindful and tuned in to what you’re feeling. HelpGuide.org is dedicated to Morgan Leslie Segalwhose tragic suicide might have been prevented if she had access to better information and guidance. Explore exclusive content from Harvard Health Publishing, the consumer health publishing division of Harvard Medical School. As a free online resource, we’re here for you, day or night, whenever you need guidance, encouragement, or support. Build skills to manage your emotions, strengthen your relationships, and cope with difficult situations988 Lifeline voice, text, and chat options are offered fast fix for Outlook loading error in Spanis
  
 +Protect your most important files, like your passport, driver’s license, or insurance information with OneDrive Personal Vault. Microsoft Create has professionally designed, fully customizable templates to help you get things done. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. See the table below for the type of support you can get depending on your product.
  
 +Assistance for billing and subscription management issues is available online fast fix for Outlook loading error or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.
  
-(Image: [[https://www.sfware.com/blog/wp-content/uploads/2025/03/end-outlook-task.png|https://www.sfware.com/blog/wp-content/uploads/2025/03/end-outlook-task.png]]) 
  
 +One such issue is when you are stuck on loading your Outlook profile and the set of folders cannot be opened. It’s too frustrating because you can’t even use the app and find out what’s wrong with it. Here, in this article, we will discuss the solutions to fix Outlook stuck on the loading profile and look at software to repair corrupt [[https://yes.youkandoit.com/noreeneisenber|fast fix for Outlook loading error]] PST file
  
-Open an online request +21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according to severity levels. 21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.
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-21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support. +
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-If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support. +
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-Quickly design anything for you and your family—birthday cards, school flyers, budgets, social posts, videos, and more—no graphic design experience needed.With Microsoft 365, you can designate several types of administrators who serve different functions.Presales support can be accessed using the same phone number as with technical support.Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions.The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal.In addition, presales support can help you find a Partner, and purchase and sign up for a trial.Keep your business connected from anywhere with chat and cloud collaboration tools. +
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-Issues that originate in customer networks fall outside of the Microsoft 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support. Technical support for Microsoft 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. If you're a volume licensing admin but are unable to access the admin center, you can create an online support request. With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support. +
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-The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Anyone in your organization can quickly create documents, presentations, and worksheets within a single, unified app experience. Empower your organization with Microsoft 365 Copilot Chat that supercharges productivity, sparks creativity, and keeps your data protected with enterprise data protection. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. +
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-Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. Explore learning tools to collaborate on projects together and independently, all in one place. Create equitable learning environments that help students develop knowledge with familiar apps essential to both academic and future career success. +
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-21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet. +
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-Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. The Microsoft 365 Copilot app brings together your favorite apps in one intuitive platform that keeps your data secure with enterprise data protection. With Microsoft 365, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators. +
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-Check out all of our small business content on Small business help & learning. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. See the table below for the type of support you can get depending on your product.+
  
  
 +Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. Installing Office 365 updates can fail for different reasons, and some of them are listed below. Safari can cause Microsoft 365 issues due to the Intelligent Tracking Prevention (ITP) featur