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| get_support_microsoft_365_admin_microsoft_learn [2026/02/16 12:16] – created ehibethany | get_support_microsoft_365_admin_microsoft_learn [2026/02/17 08:05] (current) – created fidel33910867329 |
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| Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. | The Microsoft 365 Copilot app brings together your favorite [[http://emjun.com/index.php?mid=mmm&document_srl=1161803|modern authentication troubleshooting]] apps and Copilot in one intuitive platform. The Microsoft 365 Copilot app empowers your employees to do their best work with Copilot in the apps they use daily. Microsoft 365 with Microsoft Teams helps deliver a complete, secure solution to help everyone work better, smarter, and more cohesively. Microsoft Create has professionally designed, fully customizable templates to help you get things done. |
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| | Microsoft Unified Enterprise |
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| This service description uses the generic title administrator to refer to all categories of administrators.However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support.You must be an admin for a business subscription to use these support methods.See the table below for the type of support you can get depending on your product.Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. | |
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| | Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. |
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| In most countries/regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. Sign up for a free trial of Business Standard for up to 25 users and experience how Microsoft 365 empowers your business to get more done from anywhere and helps keep data safe with built-in security. Find and edit files, scan documents, and create content on the go with access to Copilot Chat, productivity apps, and more — all in one place. The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. | |
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| Explore popular resources | |
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| Find solutions to common problems or get help from a support agent. Protect your most important files, like your passport, driver’s license, or insurance information with OneDrive Personal Vault. Microsoft Create has professionally designed, fully customizable templates to help you get things done. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. | Click here to see what products are included for home or for business |
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| Volume licensing support | 21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support. |
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| (Image: [[https://static0.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/outlook-loading-cover.jpg?w=1600&h=900&fit=crop|https://static0.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/outlook-loading-cover.jpg?w=1600&h=900&fit=crop]]) | More apps in one place |
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| | If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support. |
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| Find out more about admin roles for the Microsoft 365 admin center. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. | |
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| | Accelerate learning |
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| Online support | |
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| | The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use.Equally important is the critical role that the customer's IT department plays in the support of its users.However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support.If you're a volume licensing admin but are unable to access the admin center, you can create an online support request.The Microsoft 365 Copilot app brings together your favorite apps and Copilot in one intuitive platform.Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.Help your students connect and achieve more together, whether in the classroom, at home, or around the globe online with collaborative tools.With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support. |
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| (Image: [[https://www.sfware.com/blog/wp-content/uploads/2025/03/end-outlook-task.png|https://www.sfware.com/blog/wp-content/uploads/2025/03/end-outlook-task.png]]) | |
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| | Issues that originate in customer networks fall outside of the Microsoft 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support. Technical support for Microsoft 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. If you're a volume licensing admin but are unable to access the admin center, you can create an online support request. With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support. |
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| To better protect your organization, we added a PIN-based verification step to our existing phone-based verification process. If you contact us from a number that isn't registered with your organization profile, the Microsoft support representative sends a verification code to the registered email or phone number in your Microsoft 365 admin center profile. You must provide this code to the support representative to grant them access to your organization's account. | |
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| Open an online request | |
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| | The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Anyone in your organization can quickly create documents, presentations, and worksheets within a single, unified app experience. Empower your organization with Microsoft 365 Copilot Chat that supercharges productivity, sparks creativity, and keeps your data protected with enterprise data protection. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support. |
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| | [[https://www.youtube.com/shorts/v0gEt30jQkc|external site]] |
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| See the table below for the type of support you can get depending on your product. | Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. Explore learning tools to collaborate on projects together and independently, all in one place. Create equitable learning environments that help students develop knowledge with familiar apps essential to both academic and future career success. |
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| Equally important is the critical role that the customer's IT department plays in the support of its users. Authorized administrators [[https://hts.io/oEbs|Guide to fixing Outlook issues]] can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support. | (Image: [[https://static0.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/outlook-loading-cover.jpg?w=1600&h=900&fit=crop|https://static0.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/outlook-loading-cover.jpg?w=1600&h=900&fit=crop]]) |
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| | 21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet. |
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| For business | (Image: [[https://static0.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/mail-profile-cp.png?q=50&fit=crop&w=825&dpr=1.5|https://static0.makeuseofimages.com/wordpress/wp-content/uploads/2021/05/mail-profile-cp.png?q=50&fit=crop&w=825&dpr=1.5]]) |
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| 21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Sign up for a free trial of Office 365 E3 for up to 25 users and get powerful tools to support your enterprise using cloud-based productivity apps and services with advanced compliance features. 21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. | Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. The Microsoft 365 Copilot app brings together your favorite apps in one intuitive platform that keeps your data secure with enterprise data protection. With Microsoft 365, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators. |
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| Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. | Check out all of our small business content on Small business help & learning. For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. See the table below for the type of support you can get depending on your product. |
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